We anticipate changes in

the world around us...

Machine learning and artificial intelligence will soon become an integral part of everything we do.

…and we align our value creation to the UN Sustainable Development Goals.

...we take into account the views of our stakeholders...

Engaging with our stakeholders, understanding their perspectives and feedback.

...and we align our value creation to the UN Sustainable Development Goals.

The resources we need

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Financial

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Human

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Social
and relationships

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Manufactured

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Intellectual property

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Natural resources

How we add value

We pursue growth by building leading companies that empower people and enrich communities.

What we do:

Underpinned by our active capital
allocation and strategy.

We ensure we optimise our portfolio for growth and competitiveness.

For all our stakeholders

Customers

Provide exciting and innovative products and services to improve our customers’ lives.

Employees

Create a compelling place to work where our people are engaged and motivated to achieve their full potential.

Shareholders and investors

Deliver long-term shareholder value through disciplined capital allocation, differentiated execution and strong financial performance.

Suppliers and partners

Treat our suppliers fairly and drive high social, ethical and environmental standards in the products and services we buy.

Local communities

Invest in improving the communities we operate, live and work in.

Industry

Use our global scale to ensure industry development considers and benefits stakeholders.

Regulators

Engage in developing dialogue and policy that support vibrant industries and benefit stakeholders.

We create value for key stakeholders across all our businesses.

Value creation
in 2019