The resources we need
How we add value
We pursue growth by building leading companies that empower people and enrich communities.
What we do:
For all our stakeholders
Provide exciting and innovative products and services to improve our customers’ lives.
Create a compelling place to work where our people are engaged and motivated to achieve their full potential.
Shareholders and investors
Deliver long-term shareholder value through disciplined capital allocation, differentiated execution and strong financial performance.
Suppliers and partners
Treat our suppliers fairly and drive high social, ethical and environmental standards in the products and services we buy.
Invest in improving the communities we operate, live and work in.
Use our global scale to ensure industry development considers and benefits stakeholders.
Engage in developing dialogue and policy that support vibrant industries and benefit stakeholders.
We create value for key stakeholders across all our businesses.
As a global company, we recognise that the tax we pay is an important element of our broader economic and social contribution to the countries where we operate.
direct, indirect and induced taxes paid
Financial returns for shareholders
We manage our finances rigorously to maximise performance. In 2019 we performed strongly, with significant growth in core headline earnings. All figures are from continuing operations, ie excluding the Video Entertainment segment.
growth in core headline earnings
growth in proposed annual dividend (growth in SA rand terms)
Innovation and product development
We look for and back innovation across the group, making sure we protect the resulting intellectual property and make the best use of it. In 2019, we continued to encourage, invest in and protect innovation.
customer satisfaction score (NPS or Net Promoter Score)
We aim to make a positive, lasting economic contribution to the countries we live and work in around the world.
Unbundling of MultiChoice Group
This year we took the landmark decision to separately list and unbundle our Video Entertainment business. This exciting step unlocked considerable value for shareholders and allows the newly named MultiChoice Group to excel as Africa’s leading entertainment business. It also enables us to focus even more intensely on fulfilling our purpose and ambitions as a pure global consumer internet company.
Reinvesting in our South African roots
We are proud of our South African roots and remain committed to invest in the success of the country. Through Naspers Foundry, we have allocated R1.4bn to South African startups over the next three years, and through Naspers Labs we are pioneering an innovative social impact initiative to tackle South Africa’s youth unemployment crisis.
In total, we have committed to investing R4.6bn in South African businesses over the next three years
Across the group, we endeavour to minimise the impact on the environment.
Meaningful careers for our employees
We are committed to supporting and encouraging all our people to develop their skills and capabilities to the full. In 2019, we delivered on this commitment in a number of ways – from further enhancing our global online learning platform and delivering classroom training under the MyAcademy banner to talent development efforts at the individual level through personal development plans.
in salaries, wages and employee benefits
investment in employee training
people accessed content on MyAcademy online
hours of online lectures watched by active learners
We invest heavily in technology, notably in machine learning (ML) across our businesses, to improve products and services, enhance the customer experience and increase operational efficiencies.